Refund policy
📜 Refund Policy
Refunds & Returns Policy – Morena
We want you to love every piece from Morena. If you're not completely satisfied, we’re here to help.
Returns:
– You have 14 days from the delivery date to request a return.
– Items must be unworn, unwashed, with original tags and packaging.
– Final sale items are not eligible for returns.
Refunds:
Once your return is received and inspected, we will notify you.
If approved, a refund will be processed to your original payment method within 5–10 business days.
Exchanges:
We offer exchanges for different sizes or colors, depending on availability.
Non-returnable items:
Gift cards, sale items, and custom pieces.
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.